Refund policy

📦 Return & Refund Policy | Olive H

At Olive H, we want you to feel happy and confident with every purchase. If something isn't right, we're here to help.

1. Return & Refund Window

You may request a return or refund within 7 days of receiving your order.

2. When Returns Are Accepted

We gladly accept returns in the following cases:

  • The item arrived damaged or contaminated during shipping

  • You received the wrong product

  • The item has a clear manufacturing defect (e.g., torn fabric, sewing issues)

In these cases, we will cover the return shipping cost.

Minor defects such as loose threads, small snags, or slight cosmetic imperfections do not qualify as manufacturing defects for return purposes.

3. When Returns Are Not Accepted

Unfortunately, we are unable to accept returns if:

  • You changed your mind (e.g., color, size, or design preferences)

  • The item was damaged by customer mishandling

  • The item has been used or washed

  • The return request is made after 7 days from delivery

4. How to Request a Return

  1. Please contact us or leave a message through our Customer Service page.

  2. Provide your order number and photos of the item (if applicable)

  3. We will review your request and send return instructions

  4. Once we receive and inspect the item, your refund will be processed

5. Refund Process

  • For credit/debit card payments, refunds will be issued to the original payment method (typically within 5–10 business days)

  • For other payment methods, we will provide specific instructions

6. For International Customers

Return policies may vary depending on your country and shipping conditions.
Please contact us first to confirm eligibility and steps before sending anything back.

💬 Questions?

We’re here to help. Leave us a message on our Customer Service page, and we’ll get back to you as soon as possible.